Since your product is custom printed just for you, we do not accept returns. We accept refund/ resent in these cases: - Damaged/poor quality printed item. - Wrong item (wrong design, wrong product type). - Wrong size item (we sent the wrong item with the one you ordered). - Item has not arrived within 30 days for US order or 60 days for the international order. We cannot accept customer's returns or exchanges if any product has been washed, worn, or over 7 days from the date your package is delivered. Please contact us by email at support@gobicyclegear.com and our support team will help you arrange a replacement or refund as soon as possible. A replacement will take time like normal orders (3 business days for processing and 5 - 10 days for delivery). We do not accept refund/resent in these cases: - The customer chooses the wrong size. - Package missing due to the wrong shipping address provided. - Customers change the order/ shipping address after the product has been printed and shipped out. - Customer returns the product without noticing our customer service department. WRONG SIZE ORDER Since your order is custom printed just for you, we aren’t responsible for refunds or exchanges due to incorrect fit issues. Buyers assume all risks when choosing the style and fit of their purchase. To better help you in choosing the right size, we have made available a size chart on each product page. ORDER MODIFICATIONS OR CANCELLATION After your order has been placed, you have 6 hours to contact our customer service and request order modifications or a cancellation. After 6 hours, your order has already been placed in production and can no longer be modified. DAMAGED/ INCORRECT ORDER We are doing our best to ensure product quality and order accuracy. However, it may happen that you receive a damaged item, poor-quality printing, or incorrect product. Thankfully it is rather unusual! But, if it is the case, we guarantee 100% satisfaction to all of our customers by offering a free replacement order or a refund on the affected items. All we need is your order number and a clear photo showing either the incorrect item, the poor quality of the print or the damaged area of the item, and the QR code attached to the package of the affected items. Please contact us by email at support@gobicyclegear.com and one of our helpful support staff will organize a reprint or a refund for you! ORDER NOT RECEIVED If your item has not arrived within 30 days for US order or 60 days for international order (not include 7 - 10 days processing) after having ordered, contact one of our heroes through our mail support@gobicyclegear.com for a full refund of your purchase. (Please note this policy excludes errors made by customers when providing incorrect shipping details on their order(s) and/or missed parcel deliveries.) TRACKING SAYS DELIVERED BUT YOU DIDN'T RECEIVE IT If a package falls into this category, Our reserves the right to send a replacement. Refunds are only available for orders that have been successfully received.